Refund and Cancellation Policy for Durlab Saree Website
- Order Cancellation
1.1 Cancellation by the Customer: You may request to cancel your order within 24 hours of placing it. To cancel, please contact our customer support team at 9826017777. We will make every effort to accommodate your request, provided that the order has not been shipped or processed.
1.2 Cancellation by Durlab Saree: We reserve the right to cancel any order at our discretion, without prior notice. If we cancel your order, we will notify you promptly and provide a full refund.
- Refunds
2.1 Eligibility: Refunds are applicable under the following circumstances: a) You received a defective or damaged product. b) The product you received differs significantly from its description on our website. c) You received the wrong product. d) Your order was lost during shipment, and a replacement cannot be provided.
2.2 Refund Process: To request a refund, please contact our customer support team within 7 days of receiving your order. Provide us with your order details and a clear explanation of the issue. We may require supporting evidence, such as photographs, to assess your claim.
2.3 Refund Options: If your refund request is approved, we will issue a refund in the original form of payment used for the purchase. Refunds may take up to [X] business days to process, depending on your payment provider.
2.4 Non-Refundable Items: Certain items are non-refundable, including: a) Products that have been used, altered, or damaged by the customer. b) Products without their original tags or packaging. c) Customized or personalized products.
- Return Shipping
3.1 Return Shipping Costs: If you are eligible for a refund, we will provide you with instructions on how to return the product. You will be responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., defective or wrong product).
3.2 Return Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for the returned item. We are not responsible for any lost or undelivered return shipments.
- Exchange Policy
4.1 Eligibility: We offer exchanges for products that are defective, damaged, or significantly different from their description. Exchanges are subject to product availability.
4.2 Exchange Process: To request an exchange, please contact our customer support team within 7 days of receiving your order. Provide us with your order details and a clear explanation of the issue. We may require supporting evidence, such as photographs, to assess your claim.
4.3 Exchange Options: If an exchange is approved, we will provide instructions on how to return the original item and arrange for the exchange. If the requested replacement is unavailable, we will offer alternatives or issue a refund.
- Contact Us
If you have any questions or need assistance regarding our refund and cancellation policy, please contact our customer support team at 9826017777. We are here to help you.
